Terms & Conditions
By accessing this website and/or placing an order, you agreed to be bound by these terms and conditions. Using this website indicates that you accept these terms and conditions, if you do not accept these terms and conditions, please do not use this website.
Please read these terms and conditions carefully before making a purchase and please feel free to get in touch with us if there is anything that you are unsure about.
None of these Terms and Conditions affect your statutory rights.
1. Product Specification
Most of the items that we sell are vintage and will be clearly described as vintage.
Whilst we spend a lot of time sympathetically restoring each item, some natural wear and tear should still be expected – we believe this adds to the general appeal of each item as it makes it truly unique.
We endeavor to provide very clear and detailed photographs of each product, however, if you would like further clarification on the condition of an item please contact us before making a purchase. We are very happy to answer any questions/queries and would much rather our customers make an informed decision before committing to buy.
Due to limitations and colour variations between monitors there may be slight colour variations to those displayed. For upholstered items, we are always happy to supply fabric samples – please contact us stating which item/fabric you would like and we’ll get a sample sent out to you.
We also sell a number of new, ‘upcycled’ and made-to-order items – and these will be described as such.
For all items we provide approximate dimensions – if space is tight, or you need exact measurements, please contact us and we will try and provide more detailed information.
We cannot be held responsible if an item of furniture cannot gain access to, or does not fit in its intended space. Therefore, we strongly recommend that you measure all access areas prior to making a purchase.
Please note: Items cannot be returned because they are the wrong size or do not fit – please see our Returns Policy further down the page for more information.
All prices shown on the website are in pounds sterling (£), include VAT, but do not include delivery (unless otherwise stated).
Mustard Vintage Limited will take payment in any of the following ways:
- Bank transfer/BACS
- PayPal payment platform (does not require a PayPal account)
- Credit or Debit card via the Stripe payment platform
Both Paypal and Stripe are highly regarded, globally accepted payment platforms with recognised standards of compliance and security.
For smaller items, that can be packaged and postage without too much risk of damage, we a variety of postal services including Royal Mail, Parcelforce, Hermes and DHL. There are various prices for parcels, based on both weight and size, and the amount of time/packaging required. This will be displayed when you add your item to your basket, but will also be mentioned in the product listing. We aim to post all items within 3 working days of ordering – all items are insured and require a signature on delivery. If an item arrives damaged, please let us know within 48 hours. You may be asked to send photographs of the damage so that we can place a claim our end with the postage handler.
Large/furniture items - specialist courier delivery.
We use a network of trusted couriers to deliver our large/furniture items throughout the Mainland UK. We also work with a dedicated courier who delivers to London and the surrounding area most weeks. A flat rate of £60 is applied for all Mainland UK deliveries - however if you are located in Scotland, Wales, Devon, Cornwall or a remote/coastal area, then there may be an extra surcharge - this is to take into account the extra mileage/time required to deliver to these areas. Please contact us prior to ordering if you would like a quotation.
Once you have purchased an item either we, or the courier, will be in touch within the next 7 working days (via email or text message) to arrange delivery. You will be provided with a delivery date and typically a 2 hour window to help you plan your day accordingly. Please note that deliveries are usually carried out by a single driver, so assistance may be required for large items. Orders are delivered 7 days a week and at various times of the day, depending on where you are located on the driver’s planned route, so some flexibility is needed please. If you do have any special requirements i.e. if you need a two-person delivery, or help upstairs to another floor, then please contact us ASAP so that we can make special arrangements for you (please note that extra assistance may require a surcharge).
Please note: It is the responsibility of each customer to ensure that the item ordered will fit through all access points and into the space intended. Items cannot be returned because they do not fit.International delivery
We do NOT currently provide international delivery, and do not have the facilities on site to prepare/package items for delivery overseas. However, we do know a number of couriers who offer delivery to various European destinations – please contact us prior to purchase and we will put you in touch.
6. Wood products - Care & Advice
All wood products need to be treated with care - wood is a natural, living and breathing material. You should avoid placing wood furniture in direct sunlight as this will help maintain colour and avoid fading of the wood/dyes. Please also avoid placing furniture near heat sources such as wood burners, fires, radiators, or directly on underfloor heating, as this can have an adverse affect on the wood.
PLEASE NOTE: Reclaimed wood/boards are a natural wood product and due to the nature of this some movement is to be expected as they adapt to a new environment i.e. heating/air conditioning and atmospheric changes. As a result we cannot be held responsible for timber movement.
Most softwood products are treated with oil or wax, this helps to prevent marks, and maintain depth of colour. This can be cleaned with a damp cloth and mild soapy water if required. You can also use a natural beeswax polish or wax to maintain the finish occasionally (every six months or so).
Hard woods such as Oak and Walnut will be coated with Danish Oil, this offers a luxurious and durable finish - again this can be cleaned as above. It is also advisable to re-oil when required (will be determined on how/how often the surface of wood is used and cleaned) - this can be done 2-4 times a year. Danish Oil can be found in most hardware or DIY stores.
Please do NOT use any harsh abrasives; solvents or silicone based cleaning products on any of our furniture. We advise using only natural non-chemical based cleaning products.
We advise using coasters and place mats to protect wood from heat and spillages - a table cloth is also advised where there are increased chances of accidents/traffic/spillages.
7. Returns and Refunds
7.1 New items
We want you to be 100% happy with your purchase and will fully refund (or exchange if possible) any NEW item. Please inform us within 24 hours of taking delivery that you wish to return an item, by email: firstname.lastname@example.org and we will liaise with you to organise the return. Your item must then be returned to us within 7 working days - please note that the buyer will be responsible for paying for shipping costs for returning any purchase. Shipping costs are non-refundable. Once returned to us we will refund the item, less any shipping/delivery charges (unless the goods are faulty or incorrect) within 7 working days. We cannot be held responsible for any returned items that are lost in transit, so please ensure that you obtain a proof of postage, and use a delivery service that provides an online tracking service and signature upon delivery.
7.2 Vintage, 'up-cycled' or made-to-order items
For vintage, ‘upcycled’ or bespoke/made-to-order items we can ONLY offer a refund if your item is not as described or (in the unlikely event) damaged upon delivery. To process a refund we must be notified within 24 hours of delivery by email: email@example.com , we will then liaise with you directly to arrange the return and refund of the item.
- for upholstered items, it is your responsibility to request fabric samples before making a purchase - you cannot return an item because you don't like the chosen fabric.
- It is the responsibility of each customer to ensure that the item ordered will fit through all access points and into the space intended. Sorry, but items cannot be returned because they do not fit.
7.3 Discounted / Sale Items
Only regular priced NEW items may be returned. Unfortunately we are not able to offer returns on items that are discounted or on sale.
7.4 Stored items
If you want us to store any furniture that you have bought to collect/be delivered at a later date, then our return policy will not be valid on items stored for more than three weeks from the date of purchase. Please contact us for more information.
8. General terms relating to website use
We reserve the right to cancel the contract between us if: • we have insufficient stock to deliver the goods you have ordered; • we do not deliver to your area; or • one or more of the goods you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.
We will not be obliged to offer any additional compensation for disappointment suffered.
Only one promotional code may be used per order. Promotions do not apply to delivery charges. Mustard Vintage Limited reserve the right to refuse or cancel promotional codes at any time.
OUR GDPR PRINCIPLES
Data is processed lawfully, fairly and in a transparent manner
Data is obtained for specified, explicit and legitimate purposes
Data processed is adequate, relevant and limited to what is necessary
Data is accurate and kept up to date, where applicable
Data is not kept for longer than necessary
Data is processed to ensure appropriate security of personal data
INFORMATION COMMISSIONER’S OFFICE (ICO)
The ICO is the UK’s independent authority that promotes openness of public information and protection of private information. You have the right to contact them should you wish.
Details can be found on their website: https://ico.org.uk/
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
YOUR RIGHTS - ACCESS TO & ACCURACY OF YOUR DATA
If you are a European resident you have rights relating to how we use and hold your personal information. This includes: - The right to access the personal information that we hold about you. - The right to change or rectify the personal information that we hold about you. - The right to stop email marketing. We will always try to ensure that the personal information we hold about you is accurate and relevant. However, you may ask us to correct or remove information you think is inaccurate at any time. If you want to exercise your rights, or change the information that we hold about you, please contact us at: firstname.lastname@example.org, or write to us at the address provided at the bottom of this policy/page.
Please note that it may take up to 3 weeks to process and update your data request/change/removal.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
CONSENT TO EMAIL MARKETING
You will only receive marketing emails from Mustard Vintage Limited if you have ‘signed up’ or ‘opted in’ to receive them. These include e-newsletters, stock updates, promotions or news that we send out from time to time. Every email that you receive from us will include the option to unsubscribe (at the bottom of each email). You can also unsubscribe from these emails at any time by e-mailing us at: email@example.com, or writing to our Data Protection Officer using the address provided above. Please bare in mind that we:
- We don’t and won’t ever sell your email address to ANY third parties.
- Your email address will only be used by Mustard Vintage Limited for the purposes outlined above (unless we are required by law to provide it).
Our email subscription lists are managed by MailChimp - a global organisation with the highest standards of information and data security. MailChimp is a data processor in the USA. It gathers statistics on email opening, location and clicks using their technologies. MailChimp participates in and has certified its compliance with the Privacy Shield framework. They treat all personal data received from EU member countries under the Privacy Shield framework.
Please note: it may take up to three weeks to remove your email from marketing communications as they may be scheduled in advance.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect to:
- Generally fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations);
- Communicate with you about your order where required;
- To help us screen for potential risk and fraud (in particular, your IP address);
- If you have chosen to ‘Opt in’ to receiving marketing emails (when placing an order) or ‘Signed Up’ to e-newsletters, stock updates, promotions or news, then we may email you from time to time to provide you with information or advertising relating to our products or services.
- And more generally we use Device Information to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We only share your Personal Information with selected trusted third parties - these are organisations who assist us in processing your order effectively, enable us to analyse website traffic and/or email marketing data, and help us to communicate products/services/marketing information effectively. These include:
- Shopify - we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- Postal/courier services - we use a selection of tried and trusted postal and courier services who require your Personal Information to process/deliver and update you on the progress of your order.
- Google Analytics - we use this to help us understand how our customers use the Site, and to improve it -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- Mail Chimp - our email subscription lists are managed by MailChimp - a global organisation with the highest standards of information and data security.
- Stripe/Paypal - to process your payments efficiently and securely online.
- Facebook/Instagram - to provide targeted advertisements or marketing communications.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
ONLINE ACCOUNT REGISTRATION
To make online ordering fast and effective you may choose to register an online account on our Site. Any details that you provide when opening your account will be stored securely and available for future use. You may access your online account at any time to change/update your Personal Information and preferences, or close your account. Please note: if accessing your online account from a public device, then we recommend that you Log Out when you have finished your transaction to keep your account secure.
If you click on any links on this Site they may direct you to another external website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies as they may differ from ours.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Data Protection Officer
54 Montrose Avenue
We take pride in ensuring that the website is up-to-date and accurate, but we are only human, and it is possible that some errors may occur from time-to-time. We will make every effort to rectify any errors as soon as possible, but cannot be held responsible.
Copyright and Intellectual Property Rights
The copyright and intellectual propery rights of all materials contained within this website (including photography) are owned by Mustard Vintage Limited and the use of extracts or photography from this website for any purpose is prohibited.
Mustard Vintage Limited, 54 Montrose Avenue, Leamington Spa, CV32 7DY