Terms

By accessing this website and/or placing an order, you agreed to be bound by these terms and conditions. Using this website indicates that you accept these terms and conditions, if you do not accept these terms and conditions, please do not use this website.

Please read these terms and conditions carefully before making a purchase and please feel free to get in touch with us if there is anything that you are unsure about.

None of these Terms and Conditions affect your statutory rights.

1. Product Specification

Most of the items that we sell are vintage and will be clearly described as vintage.

Whilst we spend a lot of time sympathetically restoring each item, some natural wear and tear should still be expected – we believe this adds to the general appeal of each item as it makes it truly unique.

We endeavor to provide very clear and detailed photographs of each product, however, if you would like further clarification on the condition of an item please contact us before making a purchase. We are very happy to answer any questions/queries and would much rather our customers make an informed decision before committing to buy.

Due to limitations and colour variations between monitors there may be slight colour variations to those displayed. For upholstered items, we are always happy to supply fabric samples – please contact us stating which item/fabric you would like and we’ll get a sample sent out to you.

We also sell a number of new, ‘upcycled’ and made-to-order items – and these will be described as such.

Please note: All of our upholstered items are fully in accordance with the UK fire regulations.

2. Dimensions

For all items we provide approximate dimensions – if space is tight, or you need exact measurements, please contact us and we will try and provide more detailed information.

We cannot be held responsible if an item of furniture cannot gain access to, or does not fit in its intended space. Therefore, we strongly recommend that you measure all access areas prior to making a purchase.

Please note: Items cannot be returned because they are the wrong size or do not fit – please see our Returns Policy further down the page for more information.

3. Prices

All prices shown on the website are in pounds sterling (£), include VAT, but do not include delivery (unless otherwise stated).

4. Payments

Mustard Vintage Limited will take payment in any of the following ways:

  • Cash on collection
  • Bank transfer/BACS
  • Credit or Debit card via PayPal payment platform (does not require a PayPal account)

Our website only accepts payments via PayPal, however, if you don’t have a PayPal account, don’t worry, you can still use all major credit cards through the PayPal payment platform – this works just like other online payment systems. We use PayPal because it is one of the most secure payment platforms in the world. In a nutshell they encrypt all sensitive information using SSL, but if you would like to read more about PayPal and how they secure your data, please click here.

5. Delivery

Smaller/post-able items - Royal Mail/Parcelforce

For smaller items that can be packaged and postage without too much risk of damage, we use Royal Mail or Parcelforce. There are various prices for packages, based on both weight and size, and this will be displayed when you add your item to your basket. We aim to post all items within 2 working days of ordering – all items are insured and require a signature on delivery. If an item arrives damaged, please let us know within 48 hours.

Large/furniture items - specialist courier delivery.

We use a network of trusted couriers to deliver our products throughout the mainland UK. We also work with a dedicated courier who delivers to London and the surrounding area most weeks. A flat rate of £60 is applied for all Mainland UK deliveries - however if you are located in Scotland, Wales, Devon, Cornwall or a remote/coastal area, then there may be a small extra surcharge - this is to take into account the extra mileage/time required to deliver to these areas. Please contact us prior to ordering if you would like a quotation.

Once you have purchased an item we will pass your address and contact telephone number onto the courier and they will contact you directly with a delivery date and time slot (the courier will not share or disclose this information to any third party). We will also send you all the courier info and contact details so that you have them to hand.

Please note: It is the responsibility of each customer to ensure that the item ordered will fit through all access points and into the space intended. Items cannot be returned because they do not fit.

International delivery

We do NOT currently provide international delivery, and cannot prepare/package items for delivery overseas. However, we do know a number of couriers who offer delivery to various European destinations – please contact us prior to purchase and we will put you in touch.

6. Wood products - Care & Advice

All wood products need to be treated with care - wood is a natural, living and breathing material. You should avoid placing wood furniture in direct sunlight as this will help maintain colour and avoid fading of the wood/dyes. Please also avoid placing furniture near heat sources such as wood burners, fires, radiators, or directly on underfloor heating, as this can have an adverse affect on the wood.

PLEASE NOTE: Reclaimed wood/boards are a natural wood product and due to the nature of this some movement is to be expected as they adapt to a new environment i.e. heating/air conditioning and atmospheric changes. As a result we cannot be held responsible for timber movement.

Most softwood products are treated with oil or wax, this helps to prevent marks, and maintain depth of colour. This can be cleaned with a damp cloth and mild soapy water if required. You can also use a natural beeswax polish or wax to maintain the finish occasionally (every six months or so). 

Hard woods such as Oak and Walnut will be coated with Danish Oil, this offers a luxurious and durable finish - again this can be cleaned as above. It is also advisable to re-oil when required (will be determined on how/how often the surface of wood is used and cleaned) - this can be done 2-4 times a year. Danish Oil can be found in most hardware or DIY stores. 

Please do NOT use any harsh abrasives; solvents or silicone based cleaning products on any of our furniture. We advise using only natural non-chemical based cleaning products. 

We advise using coasters and place mats to protect wood from heat and spillages - a table cloth is also advised where there are increased chances of accidents/traffic/spillages.

7. Returns and Refunds

7.1 New items

We want you to be 100% happy with your purchase and will fully refund (or exchange if possible) any NEW item. Please inform us within 24 hours of delivery that you wish to return an item – this must then be returned to us within 7 working days. Once returned to us we will refund the item, less any delivery charges (unless the goods are faulty or incorrect) within 7 working days. We cannot be held responsible for any returned items that are lost in transit, so please ensure that you obtain a proof of postage, and use a delivery service that provides an online tracking service and signature upon delivery.

7.2 Vintage, 'up-cycled' or made-to-order items

For vintage, ‘upcycled’ or made-to-order items we can ONLY offer a refund if your item is not as described or (in the unlikely event) damaged upon delivery. To process a refund we must be notified within 24 hours of delivery, we will then liaise with you directly to arrange the return and refund of the item.

Please note:

- for upholstered items, it is your responsibility to request fabric samples before making a purchase.

- It is the responsibility of each customer to ensure that the item ordered will fit through all access points and into the space intended. Sorry, but Items cannot be returned because they do not fit.

8. General terms relating to website use

Order Cancellations

We reserve the right to cancel the contract between us if: • we have insufficient stock to deliver the goods you have ordered; • we do not deliver to your area; or • one or more of the goods you ordered was listed at an incorrect price due to a typographical error.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.

We will not be obliged to offer any additional compensation for disappointment suffered.

Promotional Codes 

Only one promotional code may be used per order. Promotions do not apply to delivery cost. Mustard Vintage Limited reserve the right to refuse or cancel promotional codes at any time. 

Privacy

Mustard Vintage are committed to ensuring that your privacy is protected. All the personal information obtained through our website is kept secure in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003. The personal information that you give us is held with care and security. Rest assured that we do NOT store credit card details nor do we share customer details with any third parties.

We may occasionally send you email updates about new stock and special offers, but you can unsubscribe from these at any time by sending an e-mail to: info@mustardvintage.com.

Our website is powered by Shopify and uses safe Secure Server technology to ensure that any details you provide us with are protected to the highest standards

Security

Mustard Vintage Limited does not gather or store ANY payment information. This is done via our third party payment platform – PayPal. We use PayPal because it is one of the most secure payment platforms in the world. In a nutshell they encrypt all sensitive information using SSL, but if you would like to read more about PayPal and how they secure your data, please visit www.paypal.com

Accuracy

We take pride in ensuring that the website is up-to-date and accurate, but we are only human, and it is possible that some errors may occur from time-to-time. We will make every effort to rectify any errors as soon as possible, but cannot be held responsible.

Copyright and Intellectual Property Rights

The copyright and intellectual propery rights of all materials contained within this website (including photography) are owned by Mustard Vintage Limited and the use of extracts or photography from this website for any purpose is prohibited.


Registered Address:
Mustard Vintage Limited, 54 Montrose Avenue, Leamington Spa, CV32 7DY

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