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Delivery

CURRENT STATUS OF FURNITURE DELIVERIES DURING COVID-19

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Our trusted couriers are continuing to provide a full and uninterrupted delivery service throughout the whole of mainland UK. Furniture will be fully cling wrapped before dispatch, and this can be removed and disposed of by our courier on arrival (if required). 

If you have any queries regarding our furniture courier service during this challenging time, please get in touch and we will be happy to help.

HOW MUCH DOES FURNITURE DELIVERY COST?

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Our couriers deliver furniture throughout the Mainland UK for a flat fee of £59 - this will automatically added to your cart when you checkout.

Additional furniture Items are DELIVERED FOR FREE. We don't charge extra for delivering more than one furniture item, so you can purchase as many pieces as you like, and still only pay £59. We will cover any extra courier costs our end - it's just our way of saying thank you for buying multiple items.

HOW LONG DOES FURNITURE DELIVERY TAKE?

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Delivery Turnaround Times for furniture items: Our couriers aim to deliver most Mainland UK orders within 10 working days (unless it is a busy period like Xmas, New Year, or Bank Holidays).

Deliveries to London & most major towns/cities are scheduled weekly. For Scotland, Cornwall, and farther afield areas, deliveries operate less frequently (every 3-4 weeks).

Please just drop us an email if your delivery is urgent or you'd like an esitmated delivery date.

HOW DOES THE FURNITURE DELIVERY SERVICE WORK?

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Mustard Vintage works with a network of trusted third party couriers who are experienced at delivering large/furniture items across the mainland UK. They are fully insured and will blanket wrap/strap your items securely during transit, so they'll be no excess packaging to worry about your end (no flat pack here!).

Once you have placed your furniture order we will book the courier and send them your address/contact details. The courier will then contact you directly (within 2-10 working days) to confirm a date/time-frame for the delivery - typically a 2 hour window.

Deliveries are usually carried out by one-person, so some assistance may be required at your end please. Items are delivered 7 days a week, depending on where you are located on the driver’s run, so some flexibility is needed.

Please advise if you have any special requirements (i.e. if you need a two-person delivery, or help upstairs to another floor) and we will try our best to arrange this for you (please note that we may have to charge more for these extra services).

Additional Furniture Items - we don't charge any extra fees for delivering more than one furniture item - so you can purchase as many items as you like, and only pay the one courier charge (hurray!). We will cover any extra courier costs our end - it's just our way of saying thank you for buying multiple items.

Delivery Turnaround Times for in-stock items: usually 1-2 weeks (depending on your area/availability)
Delivery Turnaround Times for Bespoke/Made-to-Order items: 2-8 weeks (depending how busy we are)

**Please note: It is the responsibility of each customer to ensure that the item ordered will fit through all access points and into the space intended. Sorry, but items cannot be returned because they do not fit**

DELIVERY COSTS FOR MULITIPLE FURNITURE PURCHASES

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You'll be pleased to hear that any extra items are delivered FREE OF CHARGE. So, you can purchase as many items as you like, and only pay the flat £59 courier charge (automatically applied when you checkout). We will cover any extra courier costs our end - it's just our way of saying thank you for buying multiple items (you're welcome!).

FREE DELIVERY OF HOMEWARES WITH LARGE/FURNITURE ITEMS

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Homewares and smaller items can be delivered FREE OF CHARGE with any large furniture item that requires courier delivery. The courier will simply bring your smaller items packaged up, and deliver them at the same time as your furniture!

POSTAGE OF HOMEWARES/SMALL ITEMS

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For homewares and smaller items we use tracked & signed for delivery services across the mainland UK. Deliveries usually take between 3-6 working days.

Homewares and smaller items can also be delivered FREE OF CHARGE with any large furniture item that requires courier delivery - the courier will simply bring your smaller items packaged up, and deliver them at the same time as your furniture.

Prices vary for homewares/smaller items based on both their weight/size, and our time/materials used to package them securely. Once you add an item to your shopping basket the P&P cost will automatically be calculated and applied. Prices range from:

Small Parcel - £4.95
Medium Parcel - £8.95
Large Parcel - £13.95
Extra Large Parcel - £24.95

COLLECTING YOUR ITEM/S IN PERSON

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You are very welcome to collect items in person, in fact, we love meeting our customers! Please just choose "Local Collection" at the checkout and the delivery charge will be removed.

Collections are by prior arrangement only as we require 48 hours notice to get items out of storage and ready for collection. If you are collecting furniture items then we recommend that you bring plenty of old blankets/straps/rope to secure larger items during transit. Please also don't forget to measure your vehicle to ensure the items will fit, so that you don't have a wasted trip!

URGENT/COMMERCIAL/TRADE DELIVERIES

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If you need an urgent delivery arranging, or a delivery on a specified date please contact us in advance of placing your order and we'll see if we can arrange this for you and provide a quotation.

For commercial/trade customers we regularly arrange dedicated two-person courier deliveries on specified dates, with assembly included onsite (where required). Please contact us for a quotation.

OVERSEAS/INTERNATIONAL DELIVERIES

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We regret that at this time we cannot fulfill orders outside of the Mainland UK.

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