Frequently Asked Questions

Got a question that needs answering? Chances are you will find the answer below…

*Please see our main delivery page for information regarding delivery*


Can I come and view / select furniture before I buy?

General Public

Mustard Vintage does not have a shop or showroom facilities - most of our furniture is kept in storage and for this reason we cannot arrange viewings to the general public. However, we do try and take very detailed photographs of our items and provide honest/informative descriptions of each piece. If you would like to know more about a specific piece, or require futher measurements or photos, please contact us (with the full name/a website link to the item) and we will be happy to provide this information.

Trade/Commercial Customers

For trade customers (who are buying multiple items) we can arrange viewings during the week (10am-3pm) by appointment only - please contact us in advance to arrange this. Please note that we will need a minimum of 2-3 days notice to get items out of storage.

Are you able to store item/s after I have purchased them?

We are happy to keep your item/s in storage for up to two weeks after the purchase date. If you require your item/s to be stored for longer then please contact us prior to purchase and we will see if we can arrange this. Unfortunately, any furniture left with us for longer than two weeks (without prior arrangement) may incur weekly storage fees as we have limited storage.  

How do I make payment for my item/s?

All prices shown on the website are in pounds sterling (£), include VAT, but do not include delivery (unless otherwise stated).

When purchasing your item/s on the website, you can pay using the following payment methods:

–    Debit or Credit Cards – including Visa, Mastercard & American Express
–    Bank transfer/BACS (just select the ‘Bank Deposit’ option when ordering)
–    PayPal – using your PayPal account

What is your Returns Policy?

New items
We want you to be 100% happy with your purchase and will fully refund (or exchange if possible) any NEW item. Please inform us within 48 hours of delivery that you wish to return an item – then please return it to us within 7 working days. Once received, we will refund the item, less any delivery charges (unless the goods are faulty or incorrect) within 7 working days. Unfortunately we cannot be held responsible for any returned items that are lost in transit, so please ensure that you use a delivery service that is fully insured and provides an online tracking service and required signature upon delivery.

Vintage & Bespoke Items
We regret that we cannot offer refunds on Vintage, Bespoke and Made-to-Order items. We can only offer a refund if your item is damaged or faulty. Please ensure that you check your item/s thoroughly on delivery and notify us of any issues within 24 hours. We will then liaise with you directly to arrange the return and refund of the item. You may be required to send photos of any damage/discrepancies. If in the unlikely event that your item is damaged during transit please contact us and we will work with you to help rectify the issue, or assist with processing a claim with the courier company (if recommended and booked via us).

Please note:
–    for upholstered items, it is your responsibility to request fabric samples before making a purchase. Sorry, but items cannot be returned because you do not like the fabric.
–     It is the responsibility of each customer to ensure that the item ordered will fit through all access points and into the space intended. Sorry, but Items cannot be returned because they do not fit.

Can I open a trade account or get trade discounts?

If you are a commercial/corporate customer please contact us directly regarding the items that you would like to purchase. We are always happy to provide discounts on multiple purchases and can also provide a dedicated courier service, along with onsite assembly services if required.

What advice do you give on woodcare?

We have been restoring vintage teak furniture for over ten years now, in this time we’ve built up a wealth of experience on how to care for these unique pieces appropriately and sympathetically. Although we sell lots of different styles of furniture the majority of the wood furniture falls into the following categories, please feel free to drop us an email if your piece of furniture isn’t covered here:

Teak Furniture - care guidance

General cleaning/dusting
We recommend cleaning/dusting with a clean damp (not wet!) cloth and mild soapy water if required. Please do NOT use any harsh abrasives; solvents or silicone based cleaning products, these products can interfere with refinishing and long-term care, we advise using only natural non-chemical based cleaning products.

Oiling
Our teak furniture is oiled to protect its beauty and maintain a matte luster. Your teak furniture will resist staining and rings more easily if you keep it well oiled.  As a general rule: If it looks dry, oil it. Once or twice a year will be enough to keep your teak stain-resistant and looking good. Please wear protective gloves and either take your furniture outside or apply the oil where you can open some windows for ventilation. There are a number of teak oils available, we recommend ‘Rustins Danish Oil’. Please follow the directions on the tin as some oils vary. Some tips: Be careful not to apply too much oil. Once applied the oil may feel sticky to the touch - do not place anything on your furniture until the oil has fully absorbed. We recommend allowing the final coat of oil to dry over a 24 hour period to ensure it has all been absorbed.

Cleaning Spills and Rings
Wipe up spills and rings straight away! Use a cloth and light soapy water. Rinse with a clean damp cloth and allow to dry, lightly rub with some fine wire wool (available from most hardware stores) with the grain until smooth before you re-oil using the guidance above for oiling.

Maintenance
When it comes to maintaining your beautiful teak furniture we recommend using coasters to avoid prolonged exposure to moisture from potted plants and beverages. Please dust your furniture frequently using a natural beeswax polish and try not to place your furniture in direct sunlight as this will expedite fading and drying out of the wood.

Reclaimed Wood Furniture:

Each piece of reclaimed wood is unique with different age related marks and character, it is also a natural product and due to the nature of this some movement may be expected as it adapts to a new environment (due to changes in temperature and humidity). We recommend that you do not expose your furniture to extreme temperature changes i.e. avoid placing it by an open fire, next to a radiator, directly on underfloor heating, or in a very hot/cold room (conservatory in the sunshine for example) as this can have an adverse affect on the wood.

General cleaning/dusting
We recommend cleaning/dusting with a clean damp (not wet!) cloth and mild soapy water if required. Please do NOT use any harsh abrasives; solvents or silicone based cleaning products, these products can interfere with refinishing and long-term care, we advise using only natural non-chemical based cleaning products.

Waxing
Most of our reclaimed timber furniture is treated with wax, this helps to prevent marks, and maintain depth of colour. We recommend using a natural beeswax polish or wax to maintain the finish occasionally (every six months or so). Please follow the instructions on the tin as some waxes vary. Some tips: You can apply the wax using either a piece of old t-shirt, some fine wire wool or a brush, wipe or brush the wax onto the surface, making sure you get into any dips, knocks and scratches of the wood, the wax can then be buffed off using a brush (the type you would use to buff a pair of shoes) once buffed you can polish the surface with a duster or rag.

Cleaning Spills and Rings
Wipe up spills and rings straight away with a cloth and light soapy water. Lightly rub with some fine wire wool (available from most hardware stores) then wax (following instructions on tin), buff and polish.

Maintenance
To keep your furniture looking its best we recommend the use of coasters for beverages, we also recommend heat protective place mats for hot plates. If you are placing a vase/potted plant (or similar) on the furniture please use a mat underneath to protect against prolonged exposure to moisture. A table cloth is also advised where there are increased chances of accidents/traffic/spillages.

Still Curious?

If you have any further questions regarding our products or services please get in touch

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